Return & Exchange Policy
Thank you for shopping with Mountain Hot Tubs. We’re committed to providing quality products and service. Please review our return policy below before making your purchase.
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Return Window
Returns are accepted within 14 days of delivery.
To be eligible for a return:
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The item must be unused, in original packaging, and in resalable condition.
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You must provide proof of purchase (e.g., order confirmation or receipt).
Items Not Eligible for Return
We do not accept returns or exchanges on:
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Installed or used hot tubs or hot tub accessories
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Water care products or chemicals (for safety reasons)
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Custom orders or special-order items
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Clearance, final sale, or gift card purchases
Exchanges
Need a different size, style, or item? Eligible products may be exchanged within 14 days.
Please contact us in advance to arrange your exchange.
Refunds
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Once your return is approved, refunds are processed to your original payment method within 5–10 business days.
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Please note: Shipping fees are non-refundable, unless the return is due to our error.
Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable and insured shipping method.
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For larger items (e.g., covers or furniture), please contact us directly for assistance.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 48 hours.
Send a photo and your order number to: contact@mountainhottubs.com
We’ll make it right as soon as possible.
📞 Need Help?
Have questions or need to start a return?
Email: contact@mountainhottubs.com
Phone: 905-574-7277
We're here to help!